لتقديم خدمة ذات جودة عالية، وزيادة رضا العملاء، وتحسين القدرة التنافسية للسوق
1.Pre-sales service
A. Product introduction: Introduce the company's product line to customers, including the characteristics, uses, advantages and other information of various products, to help customers understand the product and choose the right product. Understand customer needs and requirements, provide personalized solutions to meet customer needs.
B. Quotation and quotation negotiation: Provide product quotation according to customer needs, conduct quotation negotiation according to market conditions and customer requirements, ensure reasonable price and reach a consensus.
C. Technical support: to provide customers with product technical parameters, quality standards and other information, to answer customers' technical questions about products, to provide professional technical support.
D. Sample supply: Provide samples according to customer needs, let customers try and test, to ensure that products meet customer requirements.
E. Contract signing: According to the negotiated price and contract terms, sign the contract with the customer to ensure that all conditions in the contract are implemented.
F. Payment method: Introduce the payment method to the customer, negotiate the payment time and method, and calculate the related fees.
G. Delivery and logistics arrangements: negotiate delivery time and logistics arrangements with customers to ensure that products reach customers on time.
2.After-sales service
A. Provide after-sales service to customers, help solve the problems encountered in the process of order execution, including product quality problems, logistics problems, etc., to ensure customer satisfaction.
B. Satisfaction survey, conduct customer research, optimize services and products according to customer feedback. According to the market situation and customer needs, provide customers with market analysis and advice to help customers understand the market trend and competition.
C. Maintain customer relations, timely contact customers, and maintain good customer relations.
Our salesmen should have rich industry knowledge, product knowledge and market analysis ability, and have good communication skills, problem solving ability and team spirit to provide a high level of pre-sales and after-sales service, to provide customers with professional support and service.
